“App” means a mobile application made available by or on behalf of tiqmo, from time to time, or accessible at its website, where your personal information will be requested from you or obtained through government portals and additional information may be required from you to apply for the Services.
“Cookies” means a small bit of record-keeping information that App site or websites often store on a user's computer. tiqmo’s cookies do not include Personal Data and are typically used to quickly identify your device and to “remember” you.
“Personal Data” means any information of any type in particular personal information such as identity data; contact data; financial data; transaction data; device data; content data; profile data; usage data; marketing and communication data; location data, irrespective of the type of medium involved, including sound and image, relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an indication number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.
“Territory” means the Kingdom of Saudi Arabia or any other country where tiqmo is providing Services.
· On the App site or other sites of ours.
· In email, text, and other electronic messages between you and our App and/or website.
· Through mobile and desktop applications you download from our App and/or website, which provide dedicated non-browser-based interaction between you and our website.
· Government portals such as Elm.
3. Collection of Personal Data
3.1 tiqmo collects Personal Data from you only where necessary for the fulfilment of the reasonable, legitimate, and proper business purposes of tiqmo. All collection of Personal Data is carried out in a fair, lawful and secure manner.
3.2 tiqmo collects Personal Data:
· that you have voluntarily provided to tiqmo or its agents;
· from your use of Services provided by tiqmo;
· from your use of our App and/or website; and
· By your consent to collect your Personal Data from government portals.
3.3 This Personal Data enables tiqmo to provide you with the Services that you require, to source supply of Services and/or products from you or to proceed with the purposes for which such Personal Data is collected, or if it is able to, there may be delays in the provision (or will not be able to), sourcing or processing thereof, for which tiqmo shall not be held liable nor responsible for.
4. Use of Personal Data
4.1 tiqmo collects, uses, processes and retains Personal Data for its legitimate functions:
a. to facilitate account creation and logon process;
b. to post testimonials;
c. request feedback;
d. to protect our Services;
e. to send administrative information to you;
f. to enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our agreement;
g. providing, monitoring and improving tiqmo’s Services;
h. managing and administering your account with tiqmo;
i. where we need to perform a contract, we are about to enter or have entered with you;
j. where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
k. where we need to company with a legal or regulatory obligation;
l. advertising products and Services provided by tiqmo and other services which are ancillary to the aforesaid (core) Services of tiqmo;
m. advertising products and services for environmental conservation and charitable purposes;
n. sourcing of supply of Services and/or products to tiqmo;
o. staff recruitment; and
p. such other purposes as may be required for the running of tiqmo’s Services and businesses or by applicable laws or regulations.
4.2 tiqmo follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity and privacy of the information in tiqmo’ possession.
5. Direct marketing
6. Opting out
6.1 You can unsubscribe or opt out from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:
o Contact us using the contact information provided; and/or
o Access your account settings and update your preferences.
7. Disclosure of Personal Data
7.1 tiqmo may disclose Personal Data collected to tiqmo’s subsidiaries and/or group of companies and to tiqmo’s business associates that provide related services who are involved in the fulfilment of your request, or the Services contracted for.
7.3 Other than in the instances stated herein and for any other legitimate and proper purposes, tiqmo will not share, sell, rent, trade and/or disclose your Personal Data to any other third party unless your consent has been obtained.
7.4 tiqmo may use third parties to collect and process Personal Data on behalf of tiqmo and according to tiqmo instructions. tiqmo is not liable for the acts and omissions of these third parties, except as provided by mandatory/applicable laws.
7.5 tiqmo may also disclose your Personal Data to third parties when tiqmo has a reason to believe that a disclosure is necessary to address potential or actual injury or interference with tiqmo’ rights, property, operations, users or others who may be harmed or may suffer loss or damage, or tiqmo believes that such disclosure is necessary to protect tiqmo rights, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on tiqmo. To the extent permitted by applicable laws, tiqmo will make reasonable efforts to notify you of such disclosure through the App, or in another reasonable manner possible.
8. Retention of Personal Data and correctness
8.2 Some data may be further retained if necessary, to resolve disputes, enforce tiqmo Wallet User Agreement, and comply with technical and legal requirements and constraints related to the security, integrity, and operation of Services.
9. Third Party Terms and Conditions
9.1 Please note that your use of the Services may be subject to certain third-party terms and conditions and tiqmo is not liable for any such third-party terms and conditions and their use of your Personal Data.
9.3 tiqmo follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information in tiqmo’s possession.
10. Protection and storage of Personal Data
12. Accuracy of Personal Data
13. Information from Minors
13.1 We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 18, please contact us as [**].
14. Access to information and contact
14.2 tiqmo makes good faith efforts to enable you to review, update or correct your Personal Data in tiqmo’s possession. tiqmo will need sufficient information from you to establish your identity and to verify your access request, and to assist us in handling your request. tiqmo reserves the right to charge you a reasonable fee for complying with a data access request as permitted by applicable laws.
Contact details: customercare.KSA@tiqmo.com
Smart Digital Payment Co.
Name of data privacy manager:
Telephone number: 8001110800